Terms of Service

1. Acceptance of these terms

By connecting your Instagram account to Account Monitor (the “Service”), or by using the Service in any way, you confirm that you have read, understood, and are bound by these Terms of Service (the “Terms”) and by the Privacy Policy, which forms an integral part of them.

If you do not agree with any part of these Terms, do not connect your account and do not use the Service.

2. Who may use the Service

You represent that you:

• are at least 18 years old and legally capable of entering into a contract; and
• are a valid Promedia Teknologi partner, or a person authorised to act on that partner's behalf.

3. Scope of the Service

The Service is a read-only analytics tool that retrieves performance data for your Instagram business account through Meta's official API and presents it as reports, charts, content rankings, cross-account benchmarking, and visual summaries.

The Service does not do any of the following, and never requests permission to:

• Publish, modify, or delete content on your account.
• Write or reply to comments, or read comment text.
• Send or read direct messages.
• Change your account settings, password, or profile data.
• Follow or unfollow other accounts on your behalf.

4. Instagram account requirements

To be connected, your Instagram account must:

• be a Business or Creator account (Meta's API does not support personal accounts for this purpose);
• be active and not subject to restrictions imposed by Meta; and
• be authorised by you through Instagram's official consent screen.

We never ask for, store, or need your Instagram password. All access runs through an official Meta-issued token that you can revoke yourself at any time.

5. Your representations and warranties

By connecting an account, you represent and warrant that:

• you are the lawful owner of that Instagram account, or hold full authority from its owner to connect it to the Service;
• granting this access does not breach any agreement you have with a third party, including with Meta;
• all information you provide to us is true and current; and
• you will notify us promptly if your authority over that account ends.

6. Prohibited conduct

You must not:

• share your login credentials with unauthorised persons;
• attempt to access another partner's account data that you have no right to;
• extract Service data by automated means outside the export features we provide;
• reverse-engineer, decompile, or attempt to defeat the Service's security;
• use the Service for any unlawful purpose, or in breach of Meta's or Instagram's terms;
• resell, rent, or grant third parties access to the Service without our written consent.

7. Intellectual property

What is yours stays yours. Your Instagram account, content, trade marks, and all material you publish remain entirely yours. These Terms transfer no ownership of your content to us.

You grant us a limited, non-exclusive, revocable licence — solely to retrieve, store, process, and display your account's performance data within the Service, for the duration of the partnership, for the purposes set out in the Privacy Policy. This licence terminates automatically when your data is deleted.

What is ours stays ours. The software, interface, report structures, derived calculation methods, and all Service materials belong to Promedia Teknologi and are protected by intellectual property law.

8. Dependence on the Meta platform

Every figure the Service displays originates from Meta's API. You understand and accept that:

• Meta may change, restrict, or discontinue the API, the available metrics, or the available permissions at any time, without notice to us;
• the availability, completeness, and accuracy of the data depend entirely on what Meta provides;
• changes made by Meta may cause some features to stop working, and this is outside our control; and
• access tokens expire, so you may occasionally need to re-authorise for data to keep flowing.

We are not liable for any interruption or change to the Service caused by Meta's policies, technical constraints, or actions.

9. Disclaimer of warranties

The Service is provided “as is” and “as available”. To the fullest extent permitted by applicable law, we give no warranty of any kind, express or implied, including but not limited to any warranty that the Service will be uninterrupted, error-free, or fit for a particular purpose.

In particular, we do not warrant the accuracy of figures originating from Meta. Business decisions you make based on reports in the Service are entirely your own responsibility. The Service is an analytics aid, not business, financial, or legal advice.

10. Limitation of liability

To the fullest extent permitted by applicable law:

• Promedia Teknologi is not liable for any indirect, incidental, special, or consequential loss — including lost profits, lost business opportunity, data loss, or reputational harm — arising out of or in connection with the use of, or inability to use, the Service.
• Our total liability arising out of these Terms will in no circumstances exceed the amount you actually paid us for the Service in the twelve months preceding the event giving rise to the claim. Where the Service is provided at no charge, that cap is nil.
• We are not liable for the acts, omissions, policy changes, or outages of Meta, Instagram, or any other third-party provider.

The limitations in this section do not apply to liability that cannot be limited or excluded by law.

11. Indemnity

You agree to indemnify and hold harmless Promedia Teknologi, together with its directors and employees, against any claim, action, loss, penalty, and reasonable cost (including legal fees) arising from:

• your breach of these Terms;
• any inaccuracy in your representations and warranties under Section 5, in particular regarding your authority over the connected account;
• your infringement of third-party rights or of Meta's and Instagram's terms; and
• your unlawful use of the Service.

12. Suspension and termination by us

We may suspend or terminate your access to the Service, in whole or in part, if:

• the partnership between you and Promedia Teknologi ends;
• we have a reasonable suspicion that these Terms have been breached;
• it is necessary to meet a legal obligation or Meta's requirements; or
• it is necessary to protect the security of the Service or of other partners.

Other than in urgent situations, we will endeavour to give advance notice through the existing partnership communication channel.

13. Termination by you

You may stop using the Service at any time, for any reason and without our approval, by revoking the application's access from your Instagram settings. Revoking immediately stops any new data from being collected.

To delete data already stored, follow the steps on the How to Delete Your Data page. Deletion is carried out within 48 hours of the request being verified.

Sections 7 (intellectual property), 9 (disclaimer), 10 (limitation of liability), 11 (indemnity), and 17 (governing law) survive the end of your use of the Service.

14. Confidentiality

Cross-account partner performance data visible to you in the Service — including the benchmarking feature — is confidential and may be used only for partnership purposes. You must not disclose it outside your organisation without our written consent.

15. Changes to these Terms

We may update these Terms from time to time. The effective date at the top of this page indicates the current version. For material changes, we will give notice through the partnership communication channel. By continuing to use the Service after a change takes effect, you are deemed to accept it.

16. Miscellaneous

• Force majeure. We are not in default for any delay or failure caused by circumstances beyond our reasonable control, including natural disaster, network outage, government action, or third-party provider failure.
• Severability. If any provision is held unenforceable, the remaining provisions remain in full force.
• Assignment. You may not assign your rights or obligations under these Terms without our written consent. We may assign them as part of a restructuring or transfer of business.
• Entire agreement. These Terms together with the Privacy Policy constitute the entire agreement regarding use of the Service, and supplement — rather than replace — any existing partnership agreement between you and us.
• No waiver. Our failure to enforce a right on one occasion does not waive that right.

17. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia.

Any dispute will first be resolved amicably through good-faith discussion within a reasonable period. If discussion does not produce agreement, the parties agree to submit the dispute to the District Court of South Jakarta (Pengadilan Negeri Jakarta Selatan).

The Indonesian version of these Terms is the binding version; this English translation is provided for convenience, and in the event of any discrepancy in interpretation, the Indonesian version prevails.