How to Delete Your Data
Two steps, and you are done
- Step 1 — revoke access in Instagram. You can do this yourself right now. It immediately stops any new data from being collected.
- Step 2 — email a deletion request. To erase data already stored, send one email to [email protected].
- Completed within 48 hours of your request being received and verified, and you will receive a confirmation email.
The steps
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Revoke the app's access from Instagram
This step is entirely in your hands — you do not need to wait for us, and you do not need our permission. The moment access is revoked, the application loses its ability to read your account data.
In the Instagram app: open Profile → the ☰ menu → Settings and privacy → Apps and websites → select Account Monitor → Remove.
Instagram occasionally renames these menus between app updates. If the layout on your device differs, look for the section referring to “Apps and websites” inside Settings. If you still cannot find it, simply skip this step — mention it in your email at Step 2 and we will disconnect the account from our side. -
Email your deletion request
Revoking access alone does not erase data that was already stored. For that, send one email to [email protected] stating that you wish to disconnect your account and have your data deleted.
You can simply copy the following:
To: [email protected] Subject: Data Deletion Request - Account Monitor Dear Promedia Teknologi team, I would like to disconnect my Instagram account from Account Monitor and request that all of my data be deleted. Instagram username : @ Partner / media name : My name : Contact number : Thank you.Open your email app with this message
The button above only opens your email application with the message pre-filled. You still need to fill in your Instagram username and name, and press send yourself — nothing is sent automatically. -
We verify and confirm
Because every user of this application is an official Promedia Teknologi partner already known to us, with a direct line of communication, verifying your request is straightforward: we match the request against our existing partnership records and, if needed, contact you using the details already on file.
You do not need to upload identity documents or complete a lengthy form. The purpose of verification is solely to confirm that the deletion request genuinely comes from the rightful account owner — which also protects you from having your data deleted by someone unauthorised.
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Data deleted within 48 hours
Once the request is verified, all of your account data is deleted within 48 hours. We send a confirmation email to the address the request came from as soon as the deletion has been carried out.
What gets deleted
A deletion request covers all of the following:
| Data | Status after deletion |
|---|---|
| Instagram access token | Permanently deleted |
| Account profile (ID, username, display name, profile picture) | Permanently deleted |
| Content (captions, permalinks, thumbnails, publish times) | Permanently deleted |
| All content and account metrics, including daily history | Permanently deleted |
| Aggregated audience demographics | Permanently deleted |
| Raw API responses and Meta notifications | Permanently deleted |
| Tracked links belonging to your account and their click records | Permanently deleted |
Common questions
Do I have to complete Step 1 first?
No. If you cannot find the menu in Instagram, just send the email — we will disconnect the account from our side and delete the data. Revoking it yourself in Instagram is still recommended, because it is the only way to stop access instantly without waiting for anyone.
Will my Instagram content be deleted too?
No. We have no ability to delete anything on your Instagram account — this application is read-only. Only the copy of data held in our system is deleted. Your posts, followers, and Instagram account itself are completely unaffected.
What if I only want to pause?
Just say so in your email. We can disconnect the account without deleting historical data, so your earlier reports stay intact if the partnership resumes later. Permanent deletion is only carried out when you explicitly ask for it.
What if I get no reply?
Contact us by phone at 022 8735 7766 or WhatsApp at 0811 2007 667 during Monday-Friday, 09:00-18:00 WIB (GMT+7). You can also raise it with your Promedia Teknologi partnership contact.
Contact us
For privacy questions, data deletion requests, or objections to the processing of your data:
- Data controller
- Promedia Teknologi
- [email protected]
- Phone
- 022 8735 7766 · WhatsApp 0811 2007 667
Monday-Friday, 09:00-18:00 WIB (GMT+7) - Jakarta office
- Jl. Tebet Barat Dalam I No. 37B Lt. 2, RT.14/RW.3, Tebet Barat, Kec. Tebet, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12810
- Bandung office
- Jl. Terusan Halimun No. 52, Lingkar Selatan, Kec. Lengkong, Kota Bandung, Jawa Barat 40263